Privacy Policy | Cloudbet Official Casino Philippines

This Privacy Policy explains how Cloudbet collects, uses, and protects the personal information of users residing in the Philippines. By using our platform, you agree to the practices described in this document.

This policy applies exclusively to our official website and services. It does not cover third-party websites, external payment portals, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you interact with.

Account and Identity Data

We collect information necessary to create and maintain your account, such as your name, email address, date of birth, and contact details. This ensures we can identify you and provide personalized service.

Verification Documents

To comply with "Know Your Customer" (KYC) standards, we may request government-issued identification and proof of address. This is used to verify your identity and age.

Payment Data

We collect information required to process your deposits and withdrawals. This data is handled through secure partner payment providers to ensure financial security.

Gaming and Transaction Activity

We record your betting history, transaction logs, and game preferences to manage your account balance and provide an optimized user experience.

Technical and Device Data

Our systems automatically collect your IP address, browser type, operating system, and device identifiers. This helps us maintain site security and technical stability.

Support Communication

We keep records of your interactions with our customer service team to resolve issues and improve our support quality.

We gather information through three primary channels:

• Directly from You: Information provided during registration, KYC verification, or when contacting support.
• Automatically: Technical data collected via cookies and server logs while you navigate our platform.
• Partner Service Providers: Data received from our partner payment processors and identity verification services to confirm the validity of your transactions and identity.

Your data is used for the following legitimate purposes:

• Account Management: Creating and maintaining your user profile and account security.
• Financial Transactions: Processing deposits and withdrawals in PHP.
• Compliance: Verifying your age and identity to prevent underage gambling.
• Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts.
• Personalization: Tailoring the platform content and games to your preferences.
• Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional updates, provided you have given your explicit consent.

Cloudbet does not sell your personal data to third parties. We only share information with:

• Technical and Service Providers: Partners who provide payment processing, KYC verification, and website hosting.
• Legal Authorities: When required by applicable law, court orders, or to prevent fraudulent activity.

We employ rigorous safeguards to protect your information:

• Encryption: Data in transit is protected using modern encryption protocols.
• Access Control: Internal access to personal data is strictly limited to authorized personnel based on the principle of least privilege.
• Isolation: Payment data is isolated and handled through secure, specialized channels.
• Monitoring: We continuously monitor our systems for vulnerabilities and unauthorized access attempts.

We use cookies to enhance your browsing experience and secure your session. For a detailed explanation of the types of cookies we use and how to manage them, please visit our Cookie Policy.

Depending on your circumstances, you have the following rights regarding your data:

• Access & Correction: Request a copy of your data or update incorrect information.
• Deletion & Portability: Request the removal of your data or receive it in a portable format.
• Objection & Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our team via the Support page. Please note that even after account closure, we are required to retain certain transaction and identity data to comply with anti-money laundering and gambling regulations.

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep your data only for the timeframe required by applicable law in the Philippines to meet legal, accounting, and regulatory obligations.

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately and any remaining funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account on our platform should report this immediately via our support channels.

To provide our services, some of our partner providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are applied to ensure your data remains protected and handled in accordance with this policy.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page to ensure you are reading the most current version.